Why cant I download/open any pictures, videos and voice notes?

I cant access any of pictures,videos and voice notes. When I try to open any the phone says "Unable to download". My available internal memory is 1.63GB and external is 14.26GB. Also when I tried opening my Camera it says "SD card does not have enough space". I have factory reset the phone twice to try and rectify these problems but that didnt work. The model of my phone is Alcatel Pop C7.

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