Voip calls keep going straight to voicemail

I'm using Mizudroid because the Google Play store description said this app supports 4G (and I made sure my phone did, in fact I bought a new one just for that). Voip.ms is the underlying VOIP provider.

Outbound calls are fine. Inbound is another story. I think about 30-40% of calls even ring. The others go straight to voicemail without ringing. I notice Mizudroid is a bit finicky about how and when it's logged in (sometimes when I get past the lock screen I see it reconnecting to my Voip.ms account, which is likely the problem).

2 questions:

1) The Mizudroid app options to "listen in background for incoming calls" and "lock cpu to avoid deep sleep" are both enabled. Is there anything else I can do to potentially solve this? I do NOT use a battery saver app.

2. Anyone know a softphone app that reliably STAYS logged into the VOIP account and doesn't miss calls? I may have to switch

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