I'm very worried my friend won't be able to use the tablet I got for Christmas gift

Oh my gosh I have never done this. I got a great deal for two RCA Voyager Pros. I have been using mine since it's delivered. Last night I want to set up my friends for Christmas gift and it's stuck on Checking info I thought maybe I could fix it on my tablet. I turned it on and it just started doing it too. We have the highest speed Cox has to offer and Verizon wifi. They have been stuck since last night.

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