LG g3 No update center- can't update my software and android version

I have an LG g3 D855 .So I have a problem that I dont have any update center - which means i cant upgrade my system or anything. i tried to update from LG suite or the lg mobile support tool but the both failed. another thing to point out is that there is no update center also when I go to "About Phone" tab in my options.

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