Why can I not get it to factory reset.

I have done a factory reset for my new Time2 android tablet as it got stuck on 'android' logo.it told me that it was erasing files and then is now supposedly encrypting but has been going for hours and not changed - still says has same amount of time to go and then goes back to start up and does it all over again.
Can I use the reset hole on the side of the machine?

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