OTT TV BOX stuck on standby, what can I do?

I purchased the Android KitkatOTT TV BOX 4XCPU 4XGPU MXQ. I have properly plugged it in and the remote's batteries work but the box stays on standby (little red light rather than turning blue when power is pressed). It is not a plug issue. It is not a TV issue. It appears to be a remote issue. Does the remote have to be synchronized with the box or something?

I have tried a hard reset to no avail. My searches online have a few people with the same issue but no real solution that I was able to find. I am pretty discouraged by the lack of support from Android thus far.

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