Why doesn't OK Google recognize mom or dad when voice dialing?

When my husband tried to voice dial "mom" using "OK Google" the automatic voice response was "Who's mom?" "Mom" is in the contacts list. He gets the same response when he tries to voice dial "dad". I have the opposite problem. When voice dial "mom" or "dad" using "OK Google" the call goes through but I don't get an audible response. We got our phones at the same time and we both have Samsung Galaxy S6. Can anyone please help?

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by erica.jaskolski
57 minutes ago
Last post by aletha97
3 hours ago
Last post by melany53
4 hours ago
Last post by acrona
3 hours ago
Last post by angie.jacobs
1 hour ago
Last post by zconsidine
2 hours ago
Last post by dflatley
4 hours ago
Last post by pmiller
31 minutes ago
Last post by orn.emily
2 hours ago
Last post by rosamond.mcglynn
2 hours ago
Last post by valentina31
40 minutes ago