Virgin Supreme (ZTE N9810) won't boot after factory reset

Thanks in advance for any help. I'll try to explain my situation with as much detail as possible.

I have a Virgine Mobile Supreme (ZTE N9810), worked perfectly fine earlier today, just slowing down over time since I haven't reset it in a while. I went to do a factory reset, just like any standard phone (setting --> backup and reset --> factory data reset). The phone did it's usual resetting stuff, but when it came time to boot up, I got to the lock screen, unlocked the phone and just saw a black screen. The home button didn't work, all I had was a blank, black page and the status bar up top. I restarted the phone and now I can't get passed the red Virgin Mobile bootup page.

So far I have tried:
- Pulling and replacing the battery (pulled for 5 seconds, pulled for 5 minutes)
- Popped out the SIM and External cards and put them back in
- Waited for the phone to boot up for up to 10 minutes

I spun the battery on the table and it did not spin freely, so it shouldn't be a battery problem. I did notice that when I popped out the SIM card, when I put it back in the card didn't have the second "click" sound. Typically when you take a microSD card out or put one in, it has the two-click sound to it as it attaches inside the phone. Not sure if that could be a problem.

Any help is appreciated!

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by tessie88
2 hours ago
Last post by laila74
19 minutes ago
Last post by rasheed42
3 hours ago
Last post by ebert.hayden
58 minutes ago
Last post by murray.alicia
3 hours ago
Last post by xcormier
1 hour ago
Last post by beatty.kiana
2 hours ago
Last post by xheathcote
1 hour ago
Last post by miguel56
3 hours ago
Last post by marlene.morissette
4 hours ago