My android phone has 32 GB internal memory but showing now only 1.29 GB

My UMI x2 mobile has 32 GB internal memory but now it showing only 1.29gb
Actually my phone imei(no nvram file) number is gone and to repair this issue by local mobile repair store but when I start it at home and check mobile I notice that mobile showing only 1.2gb internal storage is this possible and how to solve this problem( sorry for bad English)

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