[Q] help with GT N7000 00499 imei problem?


new on here, and hoping someone can point me in the right direction please - I think my phone has developed an issue with it's IMEI, it will no longer register on any networks to make calls or send texts, although 3g internet works. It is a galaxy Note GT N7000 on android 4.1.2 and seems to have a generic 00499 IMEI number. I live in the UK

I've had the phone since new with my contract. I wondered if something happened after the last android update, or whether it has developed another issue. I didn't want to renew my contract, so when it expired I started using a PAYG SIM, and that has been fine for the last 3 weeks so I don't think my phone is locked. The SIM works in other phones so there is credit and network coverage.

It is unmodified, and I have never rooted the device, or installed any custom software. I read online that that automatic updates can sometimes cause Galaxy phones problems resulting in a default IMEI number. As I have only installed automatic updates through KIES and via my previous mobile network, I wondered if this has caused a preoblem, of if the phone is blocked!?

I would send it for repair but I don't live near any repairs shops I don't want to change the IMEI just restore it to what is on the label if that will fix the 'not registered on network' problem.

If it means buying a new mobile, then I'm happy to learn something new to try to repair it....just where to start?

thanks in advance

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