[Q] Is my phone new?

Hi, I recently ordered a Motorola RAZR i from an ebay retailer in Hong Kong and it just arrived a few days ago. It is labeled as new however, I am not 100% sure about that (the phone does not have any cosmetic problems). After looking around the internet, it seems that the only way to tell whether a phone is new or refurbished is through dialing ##786# or *#*#786#*#* BUT my phone isn't bringing up the menu. After I type it in, the numbers just disappear.


This phone is currently running android 4.1.2

I also tried using Launcher Pro and ADW Launcher to create a shortcut to the RTN menu however, I cannot find the hidden menu item from their list of activities....



So does anyone know how I can tell if this phone is new (or how to get the RTN menu to work)

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