Notification Shade Drops During Calls

Just got my Samsung Note 9, and realise when I'm on a call, the notification tray can drop down from the top of the screen if I take the phone away from my ear during a call, or once the call has ended.
Its annoying to not still have the dialer app still right there to end the call, (though I admittedly can still end the call off the tray). My OCD obviously knows this is a glitch, so I'm certainly not happy.
It's random when it happens. Tried forcing it to happen with some success. Realisie it seems to be the phone confusing my ear for a finger. Seems my ear pulls the tray/ shade down. Screen sensitivity has been increased to accommodate for the screen protector I have on. Could this be the problem? Surely not, as even the manufacturer has accommodated for this, by putting a toggel to increase the responsiveness of the screen. So many, like myself would rather be safe than sorry, and place a screen protector on their device, thus buying themselves some additional peace of mind.
Also, unrelated but, the Always On Display image with accompanying clock doesn't move on my device. My understanding is that it should do so every minute or so. A static image would almost certainly lead to screen burn. It however moves if I choose to have the AOD on the tap to wake setting, as it's in a different position each time I wake my screen up. My device is update to Pie with the latest android security patch from Samsung.
Love my phone otherwise, would appreciate some answers in resolving these issues.

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by darrick90
2 hours ago
Last post by stuart59
2 hours ago
Last post by orin61
1 hour ago
Last post by wilma.zulauf
1 hour ago
Last post by crona.geovany
28 minutes ago
Last post by beahan.alexys
4 hours ago
Last post by ltorphy
2 hours ago
Last post by valentine61
2 hours ago
Last post by ohermann
1 hour ago
Last post by maymie.swaniawski
13 minutes ago
Last post by okon.kari
1 hour ago
Last post by pfannerstill.erwin
45 minutes ago
Last post by cathy94
2 hours ago
Last post by ucarter
1 hour ago
Last post by cristopher60
5 hours ago