I cant factory reset my phone

When I go to the settings on my note 3 to reset it and click on delete all, it says couldn't access files and then it stays like that forever until I restart my phone. This phone's bootloader is locked as it is a att version. So my question is, how can I factory reset my phone?

Note: this phone is running on a custom, TouchWiz based ROM called Note 4 Evolution, I installed it through safestrap if that matters...

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