We have forgotten the password for the Huawei GR5 phone.

Details
phone - Huawei GR5
carrier - Rogers
issue - locked out of phone due to forgotten password

This phone was part of a 2 year contract signed on November 2017 as a replacement for our ‘home phone’. We both have personal cell phones however we have had this home phone number for over 20 years and decided to transfer the home phone number to a cellular plan.

My wife has forgotten the password for the phone when it was activated at the carrier. We have visited the carrier twice and they have advised that they are unable to assist in resetting this new home phone. Currently there are 5 voicemails on the phone. I have watched a youtube video showing how to hard reset this phone. If I do this do I lose the voicemails?

Although the phone is an android phone the ‘apps’ and android features will not be used so we don’t want to activate our google accounts for the phone. Will this be an issue? Are there any additional thoughts or concerns I should consider prior to proceeding to hard reset the phone?

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