Cant talk in roaming

I am on the sprint network and have a samsung transform. When i go into roaming where i work, my phone shows that i have full service in roaming. I try to make a phone call it says connecting and then is followed by the screen like i hungup on the person. I try to send a txt and i get error code 97. I had a lg lotus dumb phone and it worked in the exact same area. I contact sprint and they read off the script of basic troubleshooting and then after all of that I got my intercept replaced 3x and then they gave me the transform. I called yesterday and they sent me to the exelations department and told me the phones are designed to do this and that there is nothing they can do for me. Please if anyone knows how to get my phone to work in these areas help... I thought about buying roam control to force my phone into roaming but if i cant call or txt why would i do this? Unless the app would force me on a different tower maybe. It is a very rural area lots of cows and no 3g lol but i should be able to use simple call and txt features right?

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